The Five Most Important Questions You Can Ask about Your Organization

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In today’s environment it is the job of leadership to ensure that everyone in the organization is equipped to think and act according to the five questions.  This is one of the most important things you can do to assure that your organization is delivering value and sustaining its mission for the future.

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Peter Drucker is one of the best known and most influential management thinkers of our time.  One of his countless contributions to us is his ‘five most important questions you can ask about your organization.’  The questions are:

  1. What is our mission?
  2. Who is our customer?
  3. What do our customers value?
  4. What are our results?
  5. What is our plan?

At Community Health Solutions we use these questions to guide our own work.  We also help other organizations apply these questions through our consultations in strategy development.  These questions are powerful because they force us to clarify our assumptions about who we are, what we do, and why we do it.   They always lead to better strategy.

In today’s world it is important to remember that the five questions are not just for people at the executive and board level.  As change accelerates and organizations become flatter, people at every level are being ask to make more complex decisions.  The five questions (and their answers) provide a framework and a set of guardrails for helping people do the right thing for the customer and the organization.  Consequently it is the job of leadership to ensure that everyone in the organization is equipped to think and act according to the five questions.  This is one of the most important things you can do to assure that your organization is delivering value and sustaining its mission for the future.

Contact Community Health Solutions to learn more.

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2017-03-20T16:22:03+00:00 December 1st, 2016|